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Learning:
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3 Key Results Oriented Competencies--Business
Partner, Impact Player, Resilient/Solution-Oriented
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Multimedia:
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In-class multimedia exercises; participants
each receive CD-ROM with interactive video
lessons
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Audience:
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IT Managers, IT Professionals
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Format:
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½ day or 1 day session
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Options:
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360 degree feedback process based on the
competencies
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IT professionals often get locked into a technical
mindset that blinds them to the importance of
Having an Impact on the business.
It's not enough to achieve results if those results
don't make a difference for the business. As their
scope of responsibility grows, today's IT professionals
need to be more effective at communicating technical
solutions from a business perspective. As IT professionals
interact more directly with their business customers,
they often find that contracting with them is
the most difficult part of their jobs. They can
easily slip into an order-taking role, or, they
may end up in conflicts over what the customer
wants and what the IT organization wants. While
this is especially true for newly minted managers
that are transitioning from an individual contributor
role, it is a common problem for many IT professionals
and managers. Having an Impact emphasizes
the importance of working toward effective collaboration
with customers by managing the contracting process.
Two additional elements of Having an Impact
are covered in this program-becoming an Impact
Player and being more Resilient/Solution-Oriented.
These competencies have to do with taking on appropriate
challenge, and then staying focused on solutions
in difficult times.
The course uses a multimedia interactive CD-ROM
program to demonstrate key concepts. In the program,
actors demonstrate both effective and ineffective
examples of the competencies. Then, participants
practice effective behaviors in a realistic role-playing
context, and are given immediate feedback by the
facilitator and other participants. Hence, a risk-free
environment is created where participants try
out new techniques, and benefit from group reaction.
Participants are encouraged to further develop
these skills in conjunction with a coach and actionable
plans. At the end of the course participants receive
a copy of the CD, which reviews the lecture material
and includes tips, on-the-job development ideas,
insights from key leaders, and an interactive
competency building exercise.
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