In the last 10 years, multi-rater or "360 degree" feedback has emerged as a powerful tool for assessment, development and customer involvement. CLS designs internet-based 360-degree-feedback surveys and feedback processes to assist in your employee development initiatives.

While 360-degree feedback can be a powerful tool for leadership and management development, it is essential that feedback be collected in an efficient and effective manner. CLS designs more effective 360-degree feedback processes that are focused, efficient and self-managed, and provide helpful feedback.

Focused. CLS develops targeted surveys that efficiently collect data on critical dimensions or competencies. Rather than using a broad-brush approach based on generic leadership competencies that may or may not impact your organization, we work with you to measure only those leadership competencies that are critical for your organization and its future success. Our 360-degree surveys typically include 60-75 items, and require 15-20 minutes to complete.

Efficient and self-managed. CLS surveys are paperless and self-managed. Feedback recipients are in charge of managing their own feedback process through an internet-based system. After receiving appropriate approvals, they log on to the survey site, and receive detailed instructions on how to initiate and manage their feedback process. The system even provides sample memos to use when requesting feedback from others.

Helpful feedback. If you choose to deliver feedback in small group sessions, the online survey process can tie survey deadlines to your session timing. Alternatively, we can set up a system in which individuals receive approval to initiate surveys on an ad hoc basis. The feedback report provided to individuals is comprehensive and designed to provide an accessible overview of the results along with frequency charts and break-downs that give individuals the chance to really dig in an understand their feedback.